RESPONSIBLE GAMING AT jillie

OUR COMMITMENT TO SAFE GAMING

At jillie, responsible gaming is not just a policy - it's a core value that shapes everything we do. As a PAGCOR-licensed operator serving the Filipino gaming community, we understand that online casino gaming should be an enjoyable form of entertainment, not a source of financial stress or personal problems. That's why we've implemented comprehensive responsible gaming measures designed to protect our players and promote healthy gambling habits across our platform.

We recognize that for most people, gambling is a fun and harmless recreational activity. However, we also acknowledge that a small percentage of individuals may develop problematic gaming behaviors that can lead to financial difficulties, relationship problems, and emotional distress. jillie takes this responsibility seriously and has partnered with leading responsible gaming organizations in the Philippines to provide education, tools, and support for players who may be at risk.

Our responsible gaming framework is built on three pillars: prevention through education and awareness, protection through powerful self-management tools, and support through access to professional help resources. We believe that informed players make better decisions, and we're committed to providing the information and tools necessary for every jillie member to stay in control of their gaming experience. Whether you're enjoying slots at Makati, live dealer games in Cebu, or sports betting in Davao, jillie ensures your safety comes first.

RECOGNIZING PROBLEM GAMBLING

Warning Signs to Watch For

Problem gambling can affect anyone, regardless of age, income level, or background. It's important to recognize the warning signs early so you can take action before gambling becomes a serious problem. jillie encourages all players to regularly assess their gaming habits and be honest with themselves about their relationship with gambling.

Common warning signs of problem gambling include:

• Spending more money on gambling than you can afford, or gambling with money meant for essential expenses like rent, bills, or groceries
• Chasing losses by continuing to gamble in an attempt to win back money you've lost, often leading to even greater losses
• Lying to family members, friends, or coworkers about how much time or money you spend gambling
• Neglecting important responsibilities at work, school, or home because of gambling activities
• Borrowing money from friends, family, or lending institutions to fund gambling or cover gambling-related debts
• Feeling restless, irritable, or anxious when trying to cut down or stop gambling
• Using gambling as a way to escape from problems, stress, or negative emotions rather than as entertainment
• Gambling for longer periods than intended or with larger amounts than planned
• Experiencing relationship problems, financial difficulties, or declining work performance due to gambling
• Feeling guilty, ashamed, or depressed about your gambling behavior but continuing anyway

If you recognize any of these warning signs in yourself or someone you know, it's important to take action immediately. Problem gambling is a treatable condition, and help is available. jillie provides multiple avenues for support, and we encourage anyone struggling with gambling issues to reach out without shame or hesitation. Remember, asking for help is a sign of strength, not weakness.

HOW TO SET LIMITS ON YOUR jillie ACCOUNT

Setting responsible gaming limits on your jillie account is simple and can be done in just a few steps. We encourage all players to establish limits before they start playing, but you can adjust them at any time from your account dashboard. Here's how:

Step-by-Step Process:

• Log in to your jillie account using your username and password
• Navigate to Account Settings from the main menu or your profile icon
• Select "Responsible Gaming" from the settings menu
• Choose the type of limit you want to set (deposit, loss, time, etc.)
• Enter your desired limit amounts or time periods based on your budget and schedule
• Confirm your choices and save your settings

Important: When you set or decrease a limit, it takes effect immediately. However, if you want to increase a limit or remove it entirely, there is a mandatory 24-hour cooling-off period before the change takes effect. This cooling-off period is designed to prevent impulsive decisions made during emotional moments. If you need to implement a cooling-off period or self-exclusion, you can do so instantly from the same menu, and our customer support team is available 24/7 to assist you with the process.

TIPS FOR HEALTHY GAMBLING

jillie wants every player to enjoy a positive, responsible gaming experience. Follow these practical tips to keep your gambling fun, safe, and under control:

Before You Play:

• Set a budget: Decide how much money you can afford to lose before you start playing, and stick to that amount. Never gamble with money needed for rent, bills, food, or other essentials.
• Set time limits: Determine in advance how long you'll play, and use jillie's session timer to help you stick to your schedule.
• Understand the games: Learn the rules, odds, and house edge of games before playing for real money. Knowledge helps you make informed decisions.
• Never gamble when upset: Don't use gambling as a way to deal with stress, depression, or other negative emotions. Gambling should be entertainment, not therapy.

While Playing:

• Take regular breaks: Step away from the screen every 30-45 minutes to maintain perspective and avoid getting caught up in the moment.
• Don't chase losses: Accept losses as the cost of entertainment. Trying to win back money you've lost often leads to bigger losses.
• Avoid alcohol: Don't drink while gambling. Alcohol impairs judgment and can lead to poor decision-making and overspending.
• Celebrate wins, but cash out: If you win, consider cashing out rather than immediately gambling those winnings away.

After Playing:

• Review your session: Check your jillie account history to see how much you deposited, wagered, won, and lost during your session.
• Adjust if needed: If you consistently exceed your budget or time limits, consider lowering them or taking a break from gambling.
• Seek help if concerned: If you're worried about your gambling behavior, reach out to jillie support or contact a professional counseling service immediately.

PROTECTING MINORS AND VULNERABLE INDIVIDUALS

jillie is committed to preventing underage gambling and protecting vulnerable individuals from gambling-related harm. Under Philippine law and PAGCOR regulations, you must be at least 21 years old to gamble at jillie Casino. We implement strict age verification procedures during account registration and may request additional documentation to confirm your age at any time.

Parents and guardians play a crucial role in preventing minors from accessing online gambling sites. We recommend installing parental control software on all devices used by children and teenagers. Popular options available in the Philippines include Kaspersky Safe Kids, Norton Family, and Qustodio, which allow you to block gambling websites and monitor internet usage. Keep your jillie login credentials secure and never share them with minors. Log out of your account when not actively using it, especially on shared devices.

If you suspect a minor has accessed jillie or created an account using false information, please contact our support team immediately. We will investigate and take appropriate action, including permanent account closure and notification to relevant authorities if necessary. jillie takes underage gambling extremely seriously and cooperates fully with law enforcement agencies to combat this illegal activity.