jillie CASINO PRIVACY POLICY

1. INTRODUCTION AND SCOPE

This Privacy Policy ("Policy") describes how jillie Casino ("jillie", "we", "us", or "our") collects, uses, discloses, stores, and protects personal information obtained from users ("you", "your", or "User") of our online gaming platform located at jillie.cam and all associated services (collectively, the "Service"). jillie is committed to protecting the privacy and security of your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its implementing rules and regulations, and guidelines issued by the National Privacy Commission (NPC).

By accessing or using the jillie Service, registering for an account, or providing your personal information to us through any means, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. You consent to the collection, processing, use, and disclosure of your personal information as described herein. If you do not agree with any aspect of this Policy, you must immediately cease using our Service and refrain from providing any personal information to jillie.

This Privacy Policy applies to all personal information collected through the jillie website, mobile platforms, customer service channels, social media accounts, and any other interaction you may have with jillie. It should be read in conjunction with our Terms & Conditions and all other policies referenced on our website. jillie reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting to our website with the revised date clearly indicated. We encourage you to review this Policy periodically to stay informed about how we protect your information.

2. INFORMATION WE COLLECT

2.1 Personal Information Provided by You

When you register for a jillie account, we collect personal identification information including your full legal name, date of birth, gender, residential address, email address, mobile phone number, and username. To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations mandated by PAGCOR and Philippine banking laws, we may also collect copies of government-issued identification documents (Philippine passport, driver's license, UMID, SSS ID, PRC ID, or other valid IDs), proof of address documents (utility bills, bank statements, or government correspondence), selfie photographs for identity verification purposes, and financial information including payment method details, bank account information, e-wallet credentials (GCash, PayMaya), and cryptocurrency wallet addresses.

2.2 Information Collected Automatically

When you access or use the jillie Service, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies. This includes your IP address, device information (device type, operating system, browser type and version, screen resolution), login timestamps, pages viewed and features accessed, game play history and betting patterns, session duration and frequency of visits, referring and exit pages, clickstream data showing navigation through our site, geolocation data to verify your physical presence in the Philippines, and communication records including customer support interactions, live chat transcripts, and email correspondence.

2.3 Information from Third Parties

We may receive information about you from third-party sources to verify your identity, prevent fraud, and comply with regulatory requirements. This includes payment processors who provide transaction verification data, credit reference agencies and fraud prevention services for risk assessment purposes, identity verification services that confirm the authenticity of your documents, social media platforms if you choose to connect your account, and marketing partners who provide demographic and interest data for analytical purposes, always in compliance with applicable privacy laws.

3. HOW WE USE YOUR INFORMATION

jillie processes your personal information for the following lawful purposes in accordance with the Data Privacy Act of 2012:

Account Management and Service Delivery: We use your information to create and maintain your jillie account, verify your identity and age (minimum 21 years), process your deposits and withdrawals, provide access to our games and features, maintain transaction records and gaming history, communicate important account updates and service notifications, and provide customer support and respond to inquiries.

Legal and Regulatory Compliance: Personal data is processed to comply with PAGCOR licensing requirements and regulatory obligations, fulfill KYC and AML verification mandates under Philippine banking and anti-money laundering laws, prevent fraud, money laundering, and other illegal activities, maintain records as required by law for tax reporting and auditing purposes, cooperate with law enforcement and regulatory investigations when legally required, and protect jillie's legal rights and enforce our Terms & Conditions.

Marketing and Communications: With your consent, we may use your contact information to send promotional offers, bonuses, and tournament announcements, provide personalized gaming recommendations based on your preferences, notify you of new games, features, and platform updates, conduct surveys and request feedback to improve our services, and send newsletters with industry news and responsible gaming information. You may opt out of marketing communications at any time through your account settings or by contacting customer support.

Analytics and Service Improvement: We analyze usage patterns and gaming behavior to improve our platform, develop new features and games, optimize user experience and website performance, detect and prevent technical issues and security vulnerabilities, conduct research and statistical analysis to understand player preferences, and measure the effectiveness of our marketing campaigns.

Security and Fraud Prevention: Your information is used to monitor accounts for suspicious activity and potential security breaches, verify transaction legitimacy and prevent unauthorized access, detect patterns indicative of problem gambling behavior for responsible gaming interventions, identify and block players attempting to circumvent self-exclusion measures, and protect jillie, our players, and the integrity of our gaming platform from fraud and abuse.

4. INFORMATION SHARING AND DISCLOSURE

jillie does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We engage third-party service providers to perform functions on our behalf, including payment processors (GCash, PayMaya, banks, cryptocurrency exchanges) who facilitate deposits and withdrawals, game providers (JILI Gaming, Evolution Gaming, Pragmatic Play, etc.) who deliver gaming content, identity verification services that conduct KYC checks and document authentication, cloud hosting providers who store data on secure servers, customer support platforms that manage live chat and ticketing systems, email service providers for transactional and marketing communications, analytics and advertising partners who help us understand user behavior and improve our services, and security firms that provide fraud detection and prevention services. All service providers are contractually bound to protect your data and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your personal information when required by law or in good faith belief that such disclosure is necessary to comply with legal obligations, PAGCOR directives, or court orders, respond to requests from the National Privacy Commission or other government agencies, cooperate with law enforcement investigations, prevent or investigate suspected illegal activities including fraud, money laundering, or underage gambling, enforce our Terms & Conditions and protect our legal rights, or protect the safety, security, and rights of jillie, our users, or the public.

4.3 Business Transfers

In the event that jillie undergoes a business transition such as a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of the business assets. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5. DATA RETENTION AND DELETION

jillie retains your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and accounting obligations. Specifically, account information and transaction records are retained for the duration of your active account plus a minimum of seven (7) years after account closure as required by PAGCOR regulations and Philippine tax laws. Identity verification documents (KYC records) are maintained for seven (7) years following account closure to comply with AML recordkeeping requirements under Republic Act No. 9160 (Anti-Money Laundering Act) as amended. Customer support communications and complaint records are kept for five (5) years for quality assurance and dispute resolution purposes. Marketing data is retained until you withdraw consent or for three (3) years from your last interaction with jillie, whichever comes first. Technical logs and security data are typically retained for one (1) to three (3) years depending on the data type and security needs.

Upon account closure or expiration of the applicable retention period, your personal information will be securely deleted or anonymized so it can no longer be associated with you. However, certain aggregated, de-identified, or anonymized data may be retained indefinitely for statistical analysis, research, and platform improvement purposes. Such data cannot be used to identify you individually. If you wish to close your account and have your data deleted, please contact customer support. Note that we may be legally obligated to retain certain records even after account closure.

6. SECURITY MEASURES

jillie implements comprehensive technical, physical, and administrative security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security infrastructure includes industry-standard 256-bit SSL/TLS encryption for all data transmissions between your device and our servers, secure data centers with 24/7 monitoring, physical access controls, environmental safeguards, and redundant backup systems, firewalls and intrusion detection systems that protect against cyber attacks and unauthorized access attempts, strong password requirements and account lockout mechanisms after failed login attempts, regular security audits and vulnerability assessments conducted by independent cybersecurity firms, employee training programs on data protection and confidentiality obligations, segregatio n of duties to ensure no single employee has unrestricted access to sensitive data, and data anonymization and pseudonymization techniques where appropriate to minimize privacy risks.

While we employ robust security measures, no method of transmission over the internet or electronic storage is 100% secure. jillie cannot guarantee absolute security of your personal information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Never share your password with others, use strong and unique passwords, enable two-factor authentication if available, log out of your account when using shared or public devices, and immediately notify us if you suspect unauthorized access to your account or any security breach.

7. COOKIES AND TRACKING TECHNOLOGIES

jillie uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your user experience, analyze site usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences. We use the following types of cookies: essential cookies that are necessary for the website to function properly and enable core features like account login and secure browsing, functional cookies that remember your preferences such as language settings and display options, analytics cookies that collect information about how visitors use our site to help us improve performance and user experience, and marketing cookies that track your browsing behavior to deliver relevant advertisements and measure campaign effectiveness.

You can control cookie settings through your browser preferences and choose to accept, reject, or delete cookies. However, blocking essential cookies may prevent you from accessing certain features of the jillie Service. Most browsers allow you to manage cookie preferences in the settings menu. For more information about cookies and how to control them, visit www.allaboutcookies.org. Note that opting out of marketing cookies does not mean you will stop receiving advertisements, but they may be less relevant to your interests.

8. INTERNATIONAL DATA TRANSFERS

jillie primarily operates within the Philippines and stores data on servers located in secure data centers within Philippine territory. However, some of our service providers and technology partners may be located outside the Philippines, which may involve the transfer of your personal information to countries with different data protection laws. When we transfer personal information internationally, we ensure that appropriate safeguards are in place including standard contractual clauses approved by data protection authorities, binding corporate rules within our group of companies, certification under recognized data protection frameworks, or adequacy decisions by the National Privacy Commission confirming the receiving country provides adequate data protection.

By using the jillie Service, you acknowledge and consent to the transfer of your personal information outside the Philippines where necessary to provide our services, subject to the protections described in this Privacy Policy and as required by Philippine data protection law.

9. CHILDREN'S PRIVACY

The jillie Service is intended exclusively for individuals who are at least twenty-one (21) years of age. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal information, we will take immediate steps to delete such information and terminate the account. Parents and guardians who believe their child has provided personal information to jillie should contact us immediately at [email protected]. We encourage parents to use parental control software and monitor their children's internet usage to prevent access to age-restricted content including online gambling sites.

10. CHANGES TO THIS PRIVACY POLICY

jillie reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by posting the updated version on our website with a new "Last Updated" date and, where appropriate, by sending an email notification to the address associated with your account. We may also display a prominent notice on the jillie homepage or through in-app notifications. Your continued use of the jillie Service following notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

11. CONTACT INFORMATION AND DATA PROTECTION OFFICER

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, or if you wish to exercise your data protection rights, please contact jillie's Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 through the jillie website

We will respond to all privacy inquiries within thirty (30) days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact information for the NPC can be found at their official website. jillie is committed to working cooperatively with data protection authorities to resolve any privacy concerns.

12. CONSENT AND ACKNOWLEDGMENT

By creating a jillie account, accessing our Service, or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy in its entirety. You consent to the collection, processing, use, storage, disclosure, and transfer of your personal information as described herein and in accordance with the Data Privacy Act of 2012 and other applicable Philippine laws. You affirm that you are at least 21 years of age and have the legal capacity to provide consent. You understand that you may withdraw your consent at any time by closing your account and requesting deletion of your data, subject to our legal obligations to retain certain information for compliance purposes.